Regulations for the website and sales using means of distance communication.
1. Current documents
WEBSITE TERMS AND CONDITIONS AND RULES FOR SALES USING MEANS OF DISTANCE COMMUNICATION
This document sets out the rules for using the website pronetkrakow.com.pl and the rules for concluding distance sales contracts via electronic mail.
These Terms and Conditions also contain information on the rights granted to Consumers and Privileged Entrepreneurs.
These Terms and Conditions constitute an integral part of the distance sales contract concluded between the Buyer and the Seller.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Seller’s details and contact information
§ 3 Type and scope of electronically supplied services
§ 4 Technical requirements
§ 5 Rules for using the website
§ 6 Rules for placing orders and concluding contracts
§ 7 Price, payments and invoices
§ 8 Order fulfilment and delivery
§ 9 Right of withdrawal from the contract
§ 10 Exceptions to the right of withdrawal from the contract
§ 11 Complaints regarding goods
§ 12 Out-of-court methods of handling complaints and pursuing claims
§ 13 Rules of liability towards non-privileged Buyers
§ 14 Personal data and cookies
§ 15 Amendments to the Terms and Conditions
§ 16 Final provisions
§ 1 DEFINITIONS
Business Days – days from Monday to Friday, from 10:00 a.m. to 4:00 p.m., excluding public holidays in Poland.
Consumer – a natural person performing a legal act with the Seller not directly related to that person’s business or professional activity.
Buyer – any entity that uses the Website or takes steps aimed at concluding, or concludes, a sales contract with the Seller.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding a contract with the Seller directly related to that person’s business activity, where it follows from the content of the contract that it is not of a professional nature for that person, arising in particular from the subject matter of the business activity disclosed pursuant to the provisions on the Central Registration and Information on Business.
Terms and Conditions – these Terms and Conditions.
Seller – Pronet Kraków sp. z o.o. with its registered office at ul. B. Wallek-Walewskiego 9, 30-094 Kraków, entered in the National Court Register under KRS number 0000670157, NIP: 6772417306, REGON: 366860822, share capital: PLN 5,000.00, fully paid up.
Website – the website operated by the Seller at: https://pronetkrakow.com.pl
Goods – movable items offered by the Seller for distance sale.
Contract – a sales contract for Goods concluded at a distance between the Buyer and the Seller by means of electronic mail.
Durable Medium – any material or tool enabling information to be stored in a way that allows access to it in the future for a period appropriate to the purposes for which the information is used, and allowing the stored information to be reproduced unchanged, in particular an e-mail message or a PDF document.
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights.
§ 2 SELLER’S DETAILS AND CONTACT INFORMATION
The Seller conducts business activity under the name: Pronet Kraków sp. z o.o.
Registered office address and correspondence address: ul. B. Wallek-Walewskiego 9, 30-094 Kraków
E-mail address for commercial contact and placing orders:
info@pronetkrakow.com.pl
E-mail address for complaints: zamowienia@pronetkrakow.com.pl
Contact telephone number: +48 12 312 46 46
Bank account:
BNP Paribas Polska S.A.
PLN: PL49 1750 0012 0000 0000 3688 8709
EUR: PL36 1750 0012 0000 0000 3878 4129
SWIFT: PPABPLPKXXX
The telephone number is intended solely for informational contact. Orders are not accepted by phone, and contracts are not concluded by phone.
The cost of the telephone call or data transmission is borne by the Buyer in accordance with the tariff of the Buyer’s operator.
§ 3 TYPE AND SCOPE OF ELECTRONIC SERVICES
1. Through the Website, the Seller provides the following electronic services free of charge:
a. enabling the browsing of content posted on the Website,
b. enabling contact with the Seller through the contact details indicated on the Website,
c. enabling the submission of inquiries regarding the Goods and the terms of their purchase via e-mail.
2. Through the Website, the Seller does not provide a service consisting of automatic order placement via a shopping cart.
3. Electronic services are provided in accordance with these Terms and Conditions and generally applicable law.
4. The Buyer is prohibited from providing unlawful content.
§ 4 TECHNICAL REQUIREMENTS
1. In order to use the Website properly, the following are required:
a. a device with Internet access,
b. an up-to-date web browser supporting JavaScript and cookies,
c. an active e-mail account – if the user wishes to contact the Seller or conclude a Contract.
4. The Seller takes steps to ensure the proper functioning of the Website, but does not guarantee uninterrupted availability of the Website, in particular in the event of failures, maintenance works, or circumstances beyond the Seller’s control.
§ 5 RULES FOR USING THE WEBSITE
1. The information posted on the Website, in particular descriptions of the Goods, photographs, graphic materials, and technical information, is for informational purposes only and does not constitute an offer within the meaning of the Civil Code, unless expressly stated otherwise.
2. The Website is intended primarily to present the Goods and to enable contact with the Seller for the purpose of obtaining an individual offer.
3. The Seller exercises due diligence to ensure that the information published on the Website is up to date, complete, and consistent with the actual state of affairs, but reserves the possibility of errors, omissions, or outdated information.
4. It is prohibited to use the Website in a manner contrary to law, good practices, or infringing the rights of the Seller or third parties.
§ 6 RULES FOR PLACING ORDERS AND CONCLUDING CONTRACTS
1. Sales contracts are concluded exclusively at a distance via electronic mail.
2. Orders are not accepted by telephone.
3. As a rule, the procedure for concluding a Contract is as follows:
a. the Buyer sends the Seller an inquiry concerning the selected Goods,
b. the Seller provides the Buyer, on a durable medium, with an individual offer including at least: identification of the Goods, the price, any delivery costs, the expected completion date, the method of payment, information on the right of withdrawal or the absence thereof, and a reference to these Terms and Conditions,
c. the Buyer places an order by accepting the terms of the offer sent by the Seller and these Terms and Conditions,
d. the Seller confirms acceptance of the order for processing on a durable medium; upon delivery of this confirmation to the Buyer, the Contract is concluded, unless the correspondence expressly states otherwise.
4. If the Seller indicates otherwise in the individual offer, the Contract may be concluded already upon acceptance of the offer by the Buyer. In such a case, the Seller shall confirm the conclusion of the Contract on a durable medium immediately after it is concluded.
5. Before concluding the Contract, the Buyer may correct errors in the provided data by sending appropriate information by e-mail.
6. The content of the Contract is recorded, secured, and made available to the Buyer on a durable medium in the form of e-mail correspondence, sales documents, and these Terms and Conditions.
7. The Seller may refuse to conclude the Contract, in particular in the following cases:
a. unavailability of the Goods,
b. inability to fulfil the order on the terms expected by the Buyer,
c. provision by the Buyer of incomplete or false data,
d. prior breach of these Terms and Conditions by the Buyer.
§ 7 PRICE, PAYMENTS, AND INVOICES
1. The prices of the Goods are not published on the Website, unless the Seller expressly decides otherwise.
2. The price of the Goods, delivery costs, completion time, and other essential purchase terms are provided to the Buyer individually in each case before the conclusion of the Contract.
3. Unless the individual offer states otherwise, the prices provided by the Seller are gross prices, i.e. they include VAT.
4. As a rule, payment shall be made in the form of an advance payment by bank transfer to the Seller’s bank account, on the basis of a pro forma invoice or other payment details provided to the Buyer.
5. If the Buyer is obliged to make an advance payment, the payment deadline shall be 5 Business Days from the date on which the Buyer receives confirmation that the order has been accepted for processing, unless the Seller indicates a different deadline.
6. The Seller may, at its own discretion, allow another form of settlement, including payment with a deferred payment date, in particular for entities in the public finance sector or other institutional entities. Any decision in this respect is at the sole discretion of the Seller and requires express confirmation on a durable medium.
7. If payment is not made on time, the Seller may suspend the processing of the order or withdraw from the Contract after first unsuccessfully requesting payment from the Buyer, unless the individual arrangements expressly provide otherwise.
8. The Buyer accepts receiving electronic invoices at the e-mail address provided. The Buyer may withdraw such acceptance at any time.
9. In relations with entrepreneurs, invoices may be issued and made available in accordance with applicable regulations, including through the National e-Invoicing System, where the law requires or permits this.
10. If the Seller is obliged to refund a payment, the refund shall be made using the same payment method used by the Buyer, unless the Buyer expressly agrees to another method of refund that does not involve any additional costs for the Buyer.
§ 8 ORDER FULFILMENT AND DELIVERY
1. The order fulfilment period is determined individually each time in the offer or in the confirmation of acceptance of the order for processing.
2. Unless otherwise indicated, the standard approximate order fulfilment period is from 5 to 7 Business Days from the date the payment is credited, subject to paragraphs 3–5.
3. In the case of Goods imported on an individual order, non-standard Goods, imported Goods, or Goods requiring individual configuration, the fulfilment period may be longer and is determined individually.
4. The Seller reserves the right to change the fulfilment period for reasons beyond its control, in particular delays by the manufacturer or carrier, customs clearance, component shortages, temporary logistical restrictions, or force majeure events.
5. The Seller shall inform the Buyer without undue delay of any expected extension of the fulfilment period as soon as it becomes aware of such information.
6. Goods are delivered within the territory of the Republic of Poland and – subject to the Seller’s organizational capabilities – to selected countries of the European Union.
7. Delivery of the Goods is made via a courier company or in another manner individually agreed with the Buyer.
8. The Seller begins processing the order after receiving payment, unless the parties have agreed on a different settlement model.
9. The Buyer should inspect the parcel, where possible, at the time of receipt. If damage to the parcel or quantity shortages are found, it is recommended to prepare a damage report with the carrier. The above is not a condition for the Seller to consider a complaint and does not limit the rights of a Privileged Buyer arising from applicable law.
§ 9 RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. A Privileged Buyer has the right to withdraw from a distance Contract without giving any reason within 14 days, subject to § 10 of these Terms and Conditions.
2.The withdrawal period expires after 14 days from the day:
a. on which the Privileged Buyer acquired possession of the Goods, or on which a third party other than the carrier and indicated by the Privileged Buyer acquired possession of the Goods,
b. on which the Privileged Buyer acquired possession of the last Good, batch, or part – in the case of a Contract covering multiple Goods delivered separately, in batches, or in parts.
3. To exercise the right of withdrawal from the Contract, the Privileged Buyer should inform the Seller of their decision by means of an unequivocal statement sent by post or electronic mail.
4.The Privileged Buyer may use the model withdrawal form constituting Appendix No. 1 to these Terms and Conditions, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient to send the statement before the expiry of the withdrawal period.
Effects of Withdrawal from the Contract
6. In the event of an effective withdrawal from the Contract, the Seller shall reimburse the Privileged Buyer all payments received from them, including the costs of delivering the Goods, except for additional costs resulting from the Privileged Buyer’s choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller.
7. The refund shall be made without undue delay, and no later than within 14 days from the date on which the Seller receives the statement of withdrawal from the Contract, subject to paragraph 8.
8. The Seller may withhold the reimbursement until it has received the Goods back or until the Privileged Buyer has supplied proof of having sent back the Goods, whichever occurs first, unless the Seller has offered to collect the Goods itself.
9. The Privileged Buyer should send the Goods back to the Seller’s address indicated in § 2 without undue delay, and no later than within 14 days from the day on which they withdrew from the Contract.
10. The direct costs of returning the Goods shall be borne by the Privileged Buyer, unless the Seller expressly decides otherwise.
11. The Privileged Buyer is liable for any diminished value of the Goods resulting from handling them in a manner going beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
12. If, due to their nature, the Goods cannot be returned by ordinary post, information on the approximate return costs shall be provided to the Privileged Buyer before the conclusion of the Contract on a durable medium.
§ 10 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. The right to withdraw from the Contract does not apply in the cases specified by law, in particular with respect to Contracts:
a. for the supply of Goods that are not prefabricated, manufactured according to the specifications of the Privileged Buyer, or intended to meet their individualized needs,
b. for the supply of Goods which are liable to deteriorate rapidly or have a short shelf life,
c. for the supply of Goods delivered in a sealed package which cannot be returned after opening for reasons of health protection or hygiene, if the package has been opened after delivery,
d. for the supply of Goods which, after delivery, according to their nature, are inseparably mixed with other items,
e. where the price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period,
f. specified in other mandatory provisions of law.
2. If, with respect to a specific Good, the right of withdrawal does not apply, the Seller shall inform the Privileged Buyer of this before the conclusion of the Contract.
§ 11 COMPLAINTS REGARDING GOODS
General Provisions
1. The Seller shall be liable to the Privileged Buyer for the conformity of the Goods with the Contract in accordance with the rules arising from the Consumer Rights Act.
2. Complaints may be submitted:
a. in writing to the Seller’s address,
b. electronically to: zamowienia@pronetkrakow.com.pl
3. In a complaint, it is recommended to provide data enabling identification of the Buyer, the subject of the complaint, a description of the non-conformity, and the Buyer’s request; however, the absence of these elements does not prevent the complaint from being considered if this is possible on the basis of the information provided.
4. The Seller shall respond to the complaint within 14 days from the date of its receipt, if such a period results from applicable law or has been adopted by the Seller.
5. If a warranty has been granted for the Goods, information on its existence and terms shall be provided to the Buyer no later than together with the Goods or on a durable medium.
Rights of the Privileged Buyer
6. In the event of non-conformity of the Goods with the Contract, the Privileged Buyer may request repair or replacement of the Goods.
7. The Seller may replace the Goods if the Privileged Buyer requests repair, or the Seller may repair the Goods if the Privileged Buyer requests replacement, if bringing the Goods into conformity with the Contract in the manner chosen by the Privileged Buyer is impossible or would involve excessive costs for the Seller.
8. If repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity with the Contract.
9. The Privileged Buyer may submit a statement on price reduction or withdrawal from the Contract if:
a. the Seller has refused to bring the Goods into conformity with the Contract,
b. the Seller has failed to bring the Goods into conformity with the Contract,
c. the lack of conformity of the Goods with the Contract continues despite the Seller’s attempt to bring the Goods into conformity with the Contract,
d. the lack of conformity of the Goods with the Contract is so significant that it justifies a price reduction or withdrawal from the Contract without first requesting repair or replacement,
e. it clearly follows from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity with the Contract within a reasonable time or without excessive inconvenience to the Privileged Buyer.
10. The Privileged Buyer may not withdraw from the Contract if the lack of conformity of the Goods with the Contract is insignificant.
11. If repair or replacement is necessary, the Privileged Buyer shall make the Goods available to the Seller. The Seller shall collect the Goods from the Privileged Buyer at its own expense if such an obligation arises from applicable law.
12. If the Privileged Buyer withdraws from the Contract due to the lack of conformity of the Goods with the Contract, the Privileged Buyer shall return the Goods to the Seller at the Seller’s expense, and the Seller shall refund the price without undue delay, no later than within 14 days from the date of receiving the Goods or proof of their return.
13. In the event of a price reduction, the Seller shall refund the amount due without undue delay, no later than within 14 days from the date of receiving the Privileged Buyer’s statement on the price reduction.
§ 12 OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
1. A Consumer has the possibility of using out-of-court methods of handling complaints and pursuing claims.
2. In particular, a Consumer may make use of:
a. mediation conducted by the territorially competent Voivodeship Inspectorate of Trade Inspection,
b. assistance of the territorially competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection,
c. assistance of the municipal or district consumer ombudsman,
d. support of the European Consumer Centre in the case of cross-border disputes.
3. Detailed information on the procedure and rules for using these forms of support is available on the websites of the relevant public institutions.
4. The use of out-of-court dispute resolution methods is voluntary, unless mandatory provisions of law provide otherwise.
§ 13 RULES OF LIABILITY TOWARDS NON-PRIVILEGED BUYERS
1. This section applies to Buyers who are not Privileged Buyers.
2. To the extent permitted by law, the Seller’s liability towards a Non-Privileged Buyer for non-performance or improper performance of the Contract is limited to the value of the concluded Contract, excluding damage caused intentionally.
3. To the extent permitted by law, the Seller’s liability for lost profits towards a Non-Privileged Buyer is excluded.
4. In the case of complaints submitted by a Non-Privileged Buyer, the relevant provisions of the Civil Code and any individual arrangements made by the parties on a durable medium shall apply.
§ 14 PERSONAL DATA AND COOKIES
1. The Seller is the controller of the Buyers’ personal data.
2. Detailed rules for the processing of personal data, including the purposes, legal bases, data retention periods, information about data recipients, and the rules for the use of cookies and analytical tools, are set out in a separate Privacy and Cookies Policy available on the Website.
3. The Website uses cookies necessary for its proper functioning.
4. The Website may also use analytical cookies, in particular those related to statistical tools, solely in accordance with applicable law and taking into account the user’s consent settings.
§ 15 AMENDMENTS TO THE TERMS AND CONDITIONS
1. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular in the event of:
a. changes in legal regulations,
b. issuance of judgments, decisions, recommendations, or guidelines by competent authorities,
c. changes in the manner in which the Website operates or in the process of concluding Contracts,
d. changes in the Seller’s identification, contact, or organizational details,
e. the need to correct obvious errors, editorial mistakes, or inaccuracies.
2. An amendment to these Terms and Conditions shall not affect Contracts concluded before the effective date of the new version of the Terms and Conditions. Such Contracts shall be governed by the Terms and Conditions in force at the time of their conclusion.
3. The new Terms and Conditions shall be published on the Website together with the date of their entry into force.
§ 16 FINAL PROVISIONS
1. The law applicable to Contracts concluded under these Terms and Conditions shall be Polish law, provided that the choice of Polish law does not deprive the Consumer of the protection granted to them under mandatory provisions of the law of the country of their habitual residence, if such provisions are applicable.
2. Contracts concluded under these Terms and Conditions are concluded in the Polish language, unless the parties expressly agree otherwise.
3. Any disputes with a Buyer who is not a Privileged Buyer shall be settled by the court having jurisdiction over the Seller’s registered office, provided that such jurisdiction is permitted by law.
4. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, and the provisions on the provision of electronic services.
5. These Terms and Conditions are made available on the Website free of charge in a manner enabling their acquisition, reproduction, and recording.
These Terms and Conditions shall enter into force on 18-03-2026.
2. Archival documents
- Regulations (T&C) -the website regulations were valid from April 1, 2017 to March 17, 2026
- Code of Good Practice
- Agreement withdrawal form (return)
3. Out-of-court settlement of consumer disputes
Pursuant to the Act of September 23, 2016 on out-of-court resolution of consumer disputes, we would like to inform you that consumers - who have concluded an online sales contract - have the opportunity to use the online platform for resolving ODR disputes. For more information please use this link.
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